ALLGEN COMPUTER WAREHOUSE, INC. (ACW) POLICY

 

Warranty Policies

Allgen Computer Warehouse(ACW) is committed to providing quality Systems, Parts, Accessories, and Service to our Customers.  It is, however, it is important for all of our customers and potential customers to take a moment to read and understand our warranty policies.   Our New Equipment Warranty Policy Statement and our Used Equipment Warranty Policy Statement are available in Adobe PDF format.   If you cannot view this format, please click the tab below to agree to and download Adobe Reader free of charge from Adobe's website.

 

 

Business Credit

If you are a business and would like to apply for credit terms with Allgen Computer Warehouse, Inc. please print our Business Credit Application, which is also available here in Adobe PDF format.  Upon completion of the the 2 page form, you may fax them to (210)699-1701.  All information provided will be held in strict confidence and will only be used for the purpose of confirming your credit status.  If you have immediate questions about anything, please feel free to call us at (210)699-0051.

 

Online Purchasing Terms

Payments for online Shopping Cart are made exclusively with PayPal.  All online customers are required to have a Confirmed Address with their PayPal account(s).  ACW will not ship to an unconfirmed address.  Anyone wishing to make a purchase who does not have a PayPal account, or who does not have a confirmed address, can contact us by phone and place orders using a credit card or other means of payment.  Payment options may be discussed when calling.  Shipments will only be sent to addresses that are confirmed billing addresses of credit cards used to make purchases.   Orders paid by Personal Check or Money Order will require that checks clear the bank before shipment is sent.   

Shipping

All online orders are subject to the above warranty and return policies.  Please review these policies before making any purchases.  Shipping charges for Shopping Cart are calculated based on shipments to the continental United States (does not include shipping insurance or shipments to HI,AK,AS,DC,FM,GU,MH,MP,PW,PR, OR VI).  Shipments to other U.S. territories will incur additional shipping costs.  We will not ship internationally.  On occasion, actual shipping charges may vary, depending on the weight of the item(s) purchased.  In the event that our shipping calculator fails to determine the proper shipping amount, ACW may contact you, prior to shipment, with additional shipping charges or refund for overpayment of shipping charges.  ACW does not guarantee that it will automatically refund overpayment of shipping charges, so the buyer should bring any discrepancies with said charges to our attention within 60 days of purchasing.   In the event of a return, buyer will be responsible for any shipping charges incurred with shipping it back to ACW.  If the item is found to be warrantable, then ACW will pay the shipping charges for returning a replacement item to the customer.  Otherwise, ACW will issue a refund in accordance with it's return policy or send the item back to the buyer at the buyer's expense.  Shipping charges are not refundable.   In the event, that an item becomes lost in shipment, ACW will investigate the matter within a reasonable amount of time before considering a replacement or refund, which will only be considered if ACW is largely at fault for the loss .  It is the responsibility of the buyer to request shipping insurance for the shipping of any item he/she feels the need to insure.  If insurance is not requested or purchased, ACW will not be responsible for any losses, damages, or rifling caused by anything or anybody outside of our facility. 

Selling or Trading

All items considered for trade-in or purchase by Allgen must be declared as the property of the seller.  Seller/Trader must complete a Purchase Agreement form and be prepared to submit identification to confirm that all information provided is accurate.  Any items valued above $25 will require that we make a photocopy of the Seller's ID to accompany the form submitted.  Allgen DOES NOT purchase items of questionable origin (i.e. Stolen, Counterfeit, Leased, etc), and will aid the authorities in apprehending any individual(s) who sells or attempts to sell such items to Allgen.